Support Ticket North America - Article no. NA-2107100000

CODESYS Support Tickets are processed as follows:

Once purchased, use the contact form to submit your support request. Please include the following:

The support ticket’s order number (provided in the receipt)

Short description of the issue

Tickets are processed in the order in which they are received

The initial response to your ticket will be given within a maximum of 3 business days

A ticket provides one hour of support to resolve your issue. We will contact you if the issue can’t be resolved within this timeframe.

If long-term support is desired, please use the contact form to inquire about a CODESYS User Support Agreement.

You don’t need to purchase a Support Ticket if:

You would like to report a bug or if you have pre-sales questions. In these cases please use the contact form.

You are an OEM customer and have purchased a CODESYS Runtime Toolkit or CODESYS PLCHandler. You are eligible for support as long as your Maintenance & Support Agreement is valid.

You have purchased a product on the CODESYS Store that includes a support ticket. To find out if a product includes a support ticket, please go to the product’s page on the Store and check the information under the “Support” section.

You have a valid CODESYS User Support Agreement.